Privacy Policy

Privacy Policy

Effective Date: 2/1/2025

Lussi and Company (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website, www.lussiandco.com (the “Site”). By using our Site, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our Site, we may collect the following types of information:

a. Personal Data You Provide

  • Account Registration: When you create an account, we collect your name, email address, password, and other details you choose to provide.
  • Order Information: When you make a purchase, we collect details such as your name, billing address, shipping address, phone number, payment information (e.g., credit card details), and the products you order.
  • Customer Support: If you contact us for assistance, we may collect your name, email, phone number, and any other information you choose to share.

b. Information Automatically Collected

  • Device Information: We collect details about the device you use to access our website, such as your IP address, browser type, operating system, and time zone.
  • Usage Data: We use cookies and similar technologies to collect data on how you interact with our Site, including pages viewed, time spent on the Site, and referral URLs.

c. Third-Party Data

  • We may receive information about you from third-party vendors, such as payment processors, shipping partners, and social media platforms, if you interact with us or our ads through these services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: Fulfill and deliver your purchases, process payments, and send order confirmations and updates.
  • Customer Support: Respond to your inquiries and resolve issues.
  • Personalization: Customize your experience on our Site and tailor content, recommendations, and offers to your preferences.
  • Marketing and Promotions: Send newsletters, promotions, and other marketing communications (you can opt out at any time).
  • Site Improvement: Analyze user behavior to improve our website's performance and functionality.
  • Legal Compliance: Meet legal obligations, such as tax reporting or fraud prevention.

3. How We Share Your Information

We respect your privacy and will never sell your information. However, we may share your information in the following circumstances:

a. Service Providers

We engage third-party services to assist us in providing our products and services, such as shipping companies, payment processors, and website hosting providers. These companies only use your information per our instructions.

b. Legal Obligations

We may share your data when required to comply with applicable laws, regulations, or legal processes.

c. Business Transactions

If we merge with or are acquired by another company, your data may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect information about how our Site is used. Cookies are small files stored on your device that allow us to:

  • Remember your preferences, such as language and region.
  • Keep track of shopping cart items.
  • Measure the effectiveness of our marketing campaigns.
  • Analyze Site performance and detect security threats.

You can manage or disable cookies through your browser settings. However, note that this may affect your ability to use certain features of the Site.

5. Your Rights and Choices

Depending on your location, you may have legal rights regarding the personal data we hold about you, such as:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request the correction of inaccurate or incomplete data.
  • Deletion: Request the removal of your personal data.
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Data Portability: Request to receive your data in a portable format.

6. Security Measures

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure payment processing, and regular monitoring of our systems. While we strive to safeguard your data, no security method is 100% effective, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax purposes or legal compliance).

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

9. Changes to This Privacy Policy

We reserve the right to make updates to this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we handle your information.

Thank you for trusting Lussi and Company with your personal information. Your privacy is our priority!